I have a new view of LG - I can't/won't buy their appliances again.
Long story, reduced to essentials: 1st LG microwave gave consistent drama and they replaced magnetron after magnetron without working out that there was in fact a voltage problem on my property and therefore the benighted thing couldn't and wouldn't work properly.
Changed homes and microwaves. Globe goes. Driver delivers to LG. Get a call to say Magnetron gone. Garbage. The machine was working perfectly. Get quote for repair (see below). I have never seen so many mistakes on one piece of paper in a long time. The reason for noticing that the phone number on the quote form doesn't exist, is because I had to call it since the fax is permanently engaged when you try to send the signed quote back.
You can't get sense out of the call centre. The recording, when you've been on hold long enough, announces that LG is introducing a new range of appliances in - wait for it - 2003. I believe their MD is a Mr. Tae. I've spoken previously to his PA, Hanneli Steenkamp, several times, in a desperate bid to get halfway decent service out of them regarding an airconditioner.
Today, with this microwave issue, I talked to the Service Manager Robin Dean (spelling?) and his PA, Sumaya about the microwave. In desperation I've just finally got the quote through, because I can't find the Makro invoice from 2 years ago, and they ain't budging even though the machine serial number can prove its recency. The comment from Sumaya (I think in a sincere attempt to explain) was 'It might have been a demo model.' True, but it wasn't, OK?
The LG customer dis-service call centre strikes me as being like a headless chicken. Every service encounter turns into a Cecil B. de Mille production. I guess, in the interests of one's mental health and productivity, the simple solution is, don't buy an LG product again. I've had to make that decision with several products, like HP notebook computers (I had to contact then-CEO Carly Fiorina in the USA to resolve the problem!) and Canon products over the years. One of their fax machines drove me demented about 10 years ago - and I've never bought Canon-anything since. Just not worth the don't give a damn drama from these various companies. Sad.
Update: I've just had a call from Robin Dean to say they're waiving the repair charge as an apology for the shocking documentation. Nice of him. But it doesn't change my jaundiced impression of LG. Enough is enough. Once maybe, twice, but three times in a row? Nyet.