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Tuesday, 20 March 2007

Comments

Gavin Wilson

UPS in the UK, in my experience, is equally crap. I live in the London suburbs. Each day for the past four days, I have used their fairly impressive Web site to watch my parcel being checked out of the Croydon depot at 5 a.m. and returned to the depot at about 8 p.m., with no attempt at delivery in between. When I phone up UPS, I have to hang on for 15 minutes to speak to a human, and, while waiting, the messages give you no idea where you are in the queue.

UPS looks OK online, but the actual physical delivery of stuff is a really shoddy experience.

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