Network Solutions continue their quintessential stupidity

See update 9th September at end of this post:

Received today: 16:20 from the idiots at Network non-Solutions. I can't resist the pun. I'm going to do more than picket Mr. Joseph…

 

Dear CLIVE,

Our records indicate that you recently contacted Network Solutions customer service and were assigned ticket number 1-359609832. We recently closed this ticket on 7-Sep-08 and would like love to get your feedback on how we answered your inquiry.

Network Solutions is fully committed to improving the service we provide to you. As part of our ongoing dedication to quality customer support, we are conducting a Customer Service Survey.

We want to know what you think! Your opinion is extremely valuable to us. The survey will take approximately 5-10 minutes to complete, and your input will provide us with insights into how we can improve our service to best meet your needs. The information from this survey will be reviewed and acted upon at every level of our company.

To access the survey, simply click here.

You may also access the survey by clicking on the link below. If the link is not highlighted, simply copy and paste the link into your web browser. http://www.insightexpress.com/s/Cust141771?&SR=1-359609832&CD=SELECT_DRIVER&date=7-Sep-08

Thank you for your business, and thank you for your feedback.

Sincerely,
Joseph Pickett
Vice President, Customer Service
Network Solutions
[email protected]

You have been randomly selected to participate in this brief online survey. Your responses are completely confidential, you will not be further contacted or solicited as a result of participating in this survey, and the information you provide in the survey will never be sold to a third party. 

There is a God. One Gerard Rosso, marvellous chap that he is, contacted me at 02:00 US time - yes, that hour of the morning, to say he'd sort this conundrum when he got into his office, his morning at 08:30. Good as his word, he was on the phone to me at 15:30 SA time today and did indeed get it sorted out.

Isn't it amazing the difference that one person can make when they take ownership and behave as if it's their own business? Gerry Rosso should be treasured by Network Solutions. People like him are an endangered species. It wasn't even his portfolio... Thank you, Sir! You're a credit to courtesy and customer care.

Comments

[GerryRosso]

Thank you for the kind words. You were a pleasure to work with. If you need anything just let me know.